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WaaS FAQ

Tenants Using Wi-Fi as a Service (WaaS) 

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1. How do I connect to Wi-Fi using my mobile phone?

For Android 

  1. Open the 'Settings' app.

  2. Tap on 'Connections' or 'Wi-Fi' (depends on your device).

  3. Find the SSID in the list of available networks.

  4. Tap on the SSID and then enter your unique password when prompted.

For iPhone

  1. Go to the 'Settings' app.

  2. Tap on 'Wi-Fi'.

  3. Find the SSID in the list of available networks.

  4. Tap on the SSID and then enter your unique password when prompted.

2. How do I connect to the SSID using my computer?

For Windows

  1. Click on the Wi-Fi icon on the bottom right of your screen.

  2. Find the SSID in the list of available networks.

  3. Click on the SSID and then click 'Connect'.

  4. Enter your unique password when prompted.

For Mac

  1. Click on the Wi-Fi icon on the top right of your screen.

  2. Find the SSID in the list of available networks.

  3. Click on the SSID.

  4. Enter your unique password when prompted.

3. What is my unique password?

Your unique password is a specific code assigned to you. It will be given to you by the property management. If you have not received it, or have forgotten it, please contact the property management.

 

4. Will I be able to stay connected to my network anywhere on the property?

Yes, you will be able to roam the property and stay connected to your network, as long as you remain within the range of the 'The MARQ' Wi-Fi coverage.

 

5. What are the Internet speeds I can expect?

Internet upload and download speeds range between 40mbps and up to 1gbps. The actual speed may vary depending on the following:

  • Distance from Wi-Fi Access Points: The farther you are from the Wi-Fi Access Points, the weaker the signal, which can cause slower Wi-Fi speeds. Walls and other physical obstructions between your device and the router can also affect signal strength.

  • Number of Connected Devices: The more devices connected to the same personal network, the more bandwidth is divided, which can result in slower speeds. This includes not just computers, but also smartphones, tablets, smart TVs, and other Internet of Things (IoT) devices.

  • Network Traffic: High network traffic, such as during peak hours when many people are using the internet, can slow down Wi-Fi speeds.

  • Device Capabilities: Older devices may not support higher Wi-Fi speeds. Additionally, the Wi-Fi standard (e.g., Wi-Fi 4, Wi-Fi 5, Wi-Fi 6) your device uses can also affect speed.

  • Interference: Other Wi-Fi networks, cordless phones, microwaves, and other electronic devices can interfere with Wi-Fi signals, leading to slower speeds.

  • Bandwidth-Intensive Activities: Streaming, gaming, video conferencing, and downloading large files can use a lot of bandwidth and slow down Wi-Fi speeds.

  • Wi-Fi Frequency: Wi-Fi networks operate at two frequencies – 2.4 GHz and 5 GHz. The 2.4 GHz band can get congested and is more susceptible to interference but has a longer range. On the other hand, the 5 GHz band is faster and less prone to interference but has a shorter range.

 

5. Why are there two Wi-Fi signals (eg: 'TheMarq-Resident' and 'TheMarq-Resident-IoT')?

One uses a 5 GHz frequency and the other uses a 2.4 GHz frequency.  These two frequencies provide you with the flexibility to choose the best signal for your device depending on your current situation.

 

6. What is the difference between 2.4 GHz and 5 GHz Wi-Fi?

The 2.4 GHz Wi-Fi is a lower frequency band that can cover a larger area and is more capable of penetrating through walls and other structures. However, because many devices (like microwaves and cordless phones) also operate on this frequency, it is more prone to interference and can be slower.

 

The 5 GHz Wi-Fi, on the other hand, is a higher frequency band that provides faster data rates at a shorter distance. It is also less likely to experience interference since fewer wireless devices use this frequency. However, it may not penetrate walls and other structures as effectively.

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7. Which Wi-Fi signal should I connect to?

If you are close to the Wi-Fi access point and require a faster internet connection, 'The MARQ' (5 GHz) would be best. If you are farther from the Wi-Fi access point, or if there are many physical obstacles like walls in between, 'The MARQ 2.4' (2.4 GHz) would be more reliable.

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8. Can I switch between the two Wi-Fi signals whenever I want?

Yes, you can switch between the two signals whenever you want, depending on your needs and circumstances.

 

9. I am having trouble connecting to the network, who should I contact?

Please reference the provided ‘Troubleshoot Common Wi-Fi Issues’ document.

 

10. Is the Wi-Fi network secure?

Yes, each tenant is given a unique password to access their own private network. It is recommended that you do not share your password with anyone to maintain the security of your network.

 

Remember to always protect your private information when using any shared internet service. Please see the User Acceptance Policy for proper Internet usage.

Connecting

How to Test Your Internet Speeds

1. How can I test my internet speed?

You can test your internet speed by using online speed test services. Examples of these services include Speedtest.net, Fast.com, and Google's speed test. These tools will provide you with information on your upload and download speeds.

 

2. How do I use an online speed test?

Open a web browser on your device and go to the website of a speed test service. Simply click on "Go" or "Start Test". The service will automatically begin assessing your connection speed. 

 

3. What are upload and download speeds?

Download speed refers to how quickly data can be transferred from the internet to your device. This is important for activities like streaming videos or downloading files. Upload speed refers to how quickly data can be transferred from your device to the internet, like when you're sending emails, video conferencing, or uploading files.

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4. What is a good download and upload speed?

For your property, valid speeds range anywhere between 40mbps to 500mbps. If you're getting speeds within this range, your connection is functioning as expected. 

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5. What should I do if my speed is below 40mbps?

If your speed test results are consistently below 40mbps, try moving closer to the Wi-Fi access point and make sure there are no physical obstacles (like walls or furniture) between your device and the access point. If this doesn't improve your speed, contact property management.

 

6. How often should I test my internet speed?

There's no set rule for how often you should test your internet speed, but it's a good idea to check it whenever you notice a significant change in your connection quality. Regular testing can also help you understand the peak times for internet use, which could influence your connection speed.

 

7. Does running a speed test use up a lot of data?

While speed tests do use some data, it's usually a very small amount and shouldn't significantly impact your data usage.

 

8. Can multiple devices affect my speed test results?

Yes, if multiple devices are connected to the same network and are using the internet (for streaming, gaming, etc.) while you're running the test, it can affect your results. For the most accurate results, try to limit other devices' internet use during the test.

If your speed test results are consistently below 40mbps or you are experiencing other connectivity issues, please fill out a ticket to send us an email or call 719-750-0250.

Speed Test
Troubleshoot
Troubleshoot Common Wi-Fi
Connection Issues
1. I can't see the SSID in my list of available networks, what should I do?

If the SSID isn't showing up, you may be out of range. Try moving closer to a Wi-Fi access point. If the problem persists, restart your device and check again. If it still does not show, contact property management.

 

2. I'm entering my unique password correctly, but I can't connect to the network. What should I do?

Make sure you're typing your password correctly, as it is case sensitive. If you're certain it's correct, try restarting your device or turning your Wi-Fi off and on again. If you still can't connect, contact property management for assistance.

 

3. My connection keeps dropping. What can I do?

If your connection is unstable, it might be due to network congestion, physical obstructions, or your distance from the Wi-Fi access point. Try moving closer to the Wi-Fi access point or connecting to the 2.4 GHz network, which has better wall penetration. If the issue persists, contact property management.

4. My internet speed is very slow. How can I improve this?

Slow speed can be caused by several factors including device limitations, network congestion, or high-demand activities like streaming or gaming. Try disconnecting devices not in use, or limit high bandwidth activities. If the speed is consistently slow, reach out to the property management.

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5. Can I use my own router or extender to improve my connection?

This depends on the property's policy. Some properties may allow it, while others may not due to interference with the provided WaaS. Check with property management.

 

6. My device connects to the network but I can't access the internet. What should I do?

This could be a problem with the service provider or a temporary network issue. Try disconnecting and reconnecting to the network. If the issue persists, inform property management.

7. I can connect my laptop to the network, but not my phone (or vice versa). Why is this happening?

This might be a device-specific issue. Ensure that your device's Wi-Fi settings are properly configured and the device is not blocking the network. You could also try restarting your device. If this does not help, contact the device's customer support.

 

8. What do I do if I forgot my unique password?

Contact the property management. They will help you reset or retrieve your password.

 

If you're facing persistent issues or have further questions, please fill out a ticket to send us an email.

FAQ for Tenants About
Wi-Fi-as-a-Service (WaaS)

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1. What is Wi-Fi-as-a-Service (WaaS)?

Wi-Fi-as-a-Service, or WaaS, is a subscription model where Wi-Fi services are provided to you as a part of your rental agreement. Instead of setting up and managing your own home network, WaaS provides you with easy access to a reliable Wi-Fi connection throughout your residence.

 

2. If there is no modem, how does the Wi-Fi work?

With WaaS, the Wi-Fi infrastructure is professionally managed by the property, eliminating the need for individual modems in each apartment. Wi-Fi access points are installed throughout the property to ensure coverage in all areas. These access points are connected to a central network system that provides internet access.

 

3. Can I access the Wi-Fi from anywhere in the apartment complex?

Yes, one of the key benefits of WaaS is that it provides a consistent and reliable Wi-Fi connection throughout the property. This means you can move around the complex, from your apartment to communal areas, and stay connected.

WaaS FAQ
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4. What are the main benefits of Wi-Fi-as-a-Service?

  • Ease of Use: With WaaS, you don't have to worry about setting up and managing your own internet service. This means no dealing with internet service providers, no equipment setup, and no individual service contracts.

  • Cost Savings: Since the cost of the Wi-Fi service is often included in your rent, you don't have to worry about monthly internet bills.

  • Reliability and Speed: WaaS typically provides a reliable and fast internet connection, with speeds suitable for streaming, gaming, and other online activities.

  • Support: WaaS usually comes with professional tech support from the property management, reducing the need for you to troubleshoot connectivity issues.

   

5. Is WaaS secure?

Yes, each tenant is given a unique password to access the Wi-Fi network. This adds a layer of security as it segregates each tenant's network usage from others. However, it's always recommended to keep your devices updated and utilize additional security measures such as firewalls and antivirus software for extra protection.

 

6. Will WaaS support all of my devices?

WaaS is designed to support a wide range of devices, including laptops, tablets, smartphones, and smart home devices. If you encounter any issues with a specific device, you should contact the property management for assistance.

 

Remember, if you have any issues with your Wi-Fi connection, the property management is there to help ensure you get the most out of the Wi-Fi-as-a-Service.

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